Shipping policy

Shipping Policy

Last updated: July 14, 2026

Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Times

In-Stock Items
Ships within 7 days of payment confirmation. Estimated delivery: 14–21 days to your door, including international transit, customs clearance, and domestic delivery within the US.

Made-to-Order Items
All standard jewelry pieces are crafted after your order is placed. Estimated delivery: 25–30 days to your door, including production, quality control, international transit, and domestic delivery within the US.

Bespoke Orders (Configure / Replicate / Create)
Production timelines and delivery estimates will be confirmed in writing after deposit payment and design approval.

Shipping Rates
Orders over $100: Free shipping
Orders under $100: $15 flat rate

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

Unable to Fulfill Your Order

In the event that we are unable to fulfill your order within the stated timeframe, we will notify you by email and offer you the option to:

  • Wait for the next available fulfillment date, or
  • Cancel your order for a full refund including any shipping fees paid

No action is required on your part to receive a refund in this case.

International Shipping

EOBO LAB ships worldwide via trusted international fulfillment partners. All orders are fully tracked. Please note:

  • Import duties and taxes are the responsibility of the customer and vary by destination country
  • Customs clearance may add additional time to your delivery estimate
  • We are not responsible for delays caused by customs authorities

Order Tracking

Once your order ships, you will receive a tracking number by email. If you have not received tracking information within 3 business days of your order confirmation, please contact us.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos where applicable. We will arrange a replacement or full refund.

Bespoke Order Shipping

For all bespoke orders, production timelines begin only after deposit payment is confirmed and all design details have been agreed upon in writing. You will be kept informed throughout the production process and notified when your piece is ready to ship.

Contact Us

EOBO LAB Email: support@eobo.store Website: /pages/contact