Made to Order · 25–30 Business Days
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It depends on the piece:
In-stock items ship within 7 days of payment confirmation and typically arrive within 14–21 days, including international transit, customs clearance, and U.S. delivery.
Made-to-order items — most EOBO pieces — are crafted after you place your order. Please allow 25–30 days from order to delivery, including production, quality control, and fully tracked express shipping.
Bespoke commissions (Configure / Replicate / Create) have timelines confirmed in writing after deposit payment and design approval.
International delivery may vary slightly by destination. During launches and holiday peaks, please allow a few extra days.
U.S. shipping is free on orders over $100. For orders under $100, a $15 flat rate applies. International shipping rates are shown at checkout.
The moment your order ships, we’ll email you a tracking number. Allow up to 24 hours for the carrier to scan the package and activate tracking. If anything looks off along the way, contact support@eobo.store with your order number and we’ll help.
Most orders don’t require a signature. For high-value pieces we may ship with signature confirmation for your protection — if so, we’ll let you know in your shipping confirmation email.
For U.S. orders, any applicable sales tax is calculated at checkout — no surprises at the door. For international orders, import duties and taxes may be charged by your local customs authority and are the recipient’s responsibility. We’re unable to estimate or reimburse these charges, as they vary by country.
If your order hasn’t shipped yet, we can usually update the address — email support@eobo.store as soon as possible with your order number. Once a package is with the carrier, we’re no longer able to redirect it, though the carrier may be able to assist directly.
First, check with household members, neighbors, and your building’s mail area — packages are sometimes marked delivered a little early. If it hasn’t turned up within 48 hours, contact us at support@eobo.store and we’ll open an investigation with the carrier.
We recommend using a street address to ensure your jewelry travels with full tracking. If a P.O. box is your only option, contact us before ordering and we’ll confirm whether we can accommodate it.
