Returns & Exchanges

What is your return policy?

You have 14 days from delivery to request a return or exchange. Pieces must be unworn, in their original condition, and returned with all original packaging, including the IGI certificate where one was provided. Custom, bespoke, engraved, and personalized pieces are made to order and are final sale.

Who pays for return shipping?

If your item is defective, damaged, or materially not as described, we cover everything — the return, return shipping, and a full refund including the original shipping charge. For change-of-mind returns, return shipping is paid by the customer and the original shipping charge is non-refundable.

How do I start a return or exchange?

Email support@eobo.store within 14 days of delivery with your order number and the reason. We’ll reply with simple instructions within one business day. For defective, damaged, or not-as-described items we’ll arrange and cover the return; for change-of-mind returns you’ll ship the piece back to us. International return shipping is the customer’s responsibility.

Can I exchange instead of returning?

Yes, within the same 14-day window and under the same conditions. Tell us what you’d like instead — a different size, length, or piece — and we’ll help. Any price difference is charged or refunded accordingly.

Are any items final sale?

Custom, bespoke, engraved, and personalized pieces are final sale and can’t be returned or exchanged. Gift cards are non-refundable.

When will I receive my refund?

We process approved refunds within 7 business days of receiving and inspecting your return, to your original payment method. Depending on your bank, it may take another 2–5 business days to appear.

I received a defective, damaged, or incorrect item.

We’re sorry — that’s on us. Email support@eobo.store within 14 days of delivery with your order number and a photo. We’ll arrange a replacement or a full refund including all shipping, and we cover return shipping.

Can I return an item I bought on sale?

Yes, sale items follow the same 14-day return policy unless marked final sale on the product page.

I received an EOBO piece as a gift. Can I exchange it?

Yes. With the order number or gift receipt, we can arrange an exchange or store credit within 14 days of delivery. We’ll keep it discreet.

Do I need to return the certificate with my piece?

Yes. For IGI-certified pieces, the certificate is part of the item and must be included for the return to be accepted.