Privacy policy

Privacy Policy

Last updated: July 14, 2026

1. Who We Are

EOBO LAB operates the online store at eobo.store. Contact: support@eobo.store

2. What Information We Collect

  • Identity data: name, email, phone number
  • Transaction data: billing/shipping address, payment details (processed securely via Shopify — we never store full card details)
  • Order data: products purchased, order history, bespoke design preferences
  • Technical data: IP address, browser type, device info, cookies
  • Communication data: messages sent via email or contact form

3. How We Use Your Information

  • To process and fulfill orders
  • To communicate order updates and bespoke design progress
  • To respond to inquiries and provide customer support
  • To send marketing communications (only with your explicit consent)
  • To comply with legal obligations
  • To improve our website and customer experience

4. Marketing Communications

We will only send you marketing emails if you have actively opted in by checking the relevant box at checkout or signup. You may withdraw consent at any time by clicking "unsubscribe" in any email or contacting us directly. We will never pre-check marketing consent boxes on your behalf.

5. Legal Basis for Processing (GDPR)

For customers in the EEA and United Kingdom:

  • Contract performance: to fulfill your order
  • Legitimate interests: to improve services and prevent fraud
  • Legal obligation: to comply with applicable laws
  • Consent: for marketing emails (withdrawable at any time)

6. California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal data we collect and how it is used
  • Request deletion of personal data
  • Opt out of the sale of personal data (we do not sell your data)
  • Non-discrimination for exercising privacy rights

To exercise these rights: support@eobo.store — we will respond within 30 days.

7. Sharing Your Information

We do not sell your data. Trusted third parties we work with:

  • Shopify — e-commerce platform
  • Payment processors — secure transaction processing
  • Shipping carriers — order delivery
  • Email service providers — transactional and marketing emails
  • IGI — diamond certificate issuance

All third parties are contractually required to protect your data.

8. Cookies

We use essential, analytics, and marketing cookies. You may manage preferences via your browser or our cookie consent banner.

9. Data Retention

Personal data is retained as long as necessary for the stated purposes, or as required by law. Order records are retained for 7 years in accordance with financial regulations.

10. Your Rights

You may request access, correction, erasure, restriction, portability, or lodge a complaint with your local data protection authority. Contact: support@eobo.store — response within 30 days.

11. Data Security

We use SSL encryption, secure payment processing via Shopify, and restricted internal access to protect your data.

12. Changes to This Policy

Updates will be posted on this page with a revised date. Continued use of our store constitutes acceptance of the updated policy.

Contact Us

EOBO LAB Email: support@eobo.store Website: /pages/contact