You have 14 days from delivery to request a return or exchange. Pieces must be unworn, in their original condition, and returned with all original packaging, including the IGI certificate where one was provided. Custom, bespoke, engraved, and personalized pieces are made to order and are final sale.

If your item is defective, damaged, or materially not as described, we cover everything — the return, return shipping, and a full refund including the original shipping charge. For change-of-mind returns, return shipping is paid by you and the original shipping charge is non-refundable.

Email support@eobo.store within 14 days of delivery with your order number and the reason. We'll reply with simple instructions within one business day. For defective, damaged, or not-as-described items we'll arrange and cover the return; for change-of-mind returns you'll ship the piece back to us. International return shipping is the customer's responsibility.

Yes, within the same 14-day window and under the same conditions. Tell us what you'd like instead — a different size, length, or an entirely different piece — and we'll help. Any price difference is charged or refunded accordingly.

Custom, bespoke, engraved, and personalized pieces are final sale and can't be returned or exchanged. Gift cards are non-refundable.

We process approved refunds within 5 business days of receiving and inspecting your return, to your original payment method. Depending on your bank, it may take another 2–5 business days for the credit to appear.

We're sorry — that's on us. Email support@eobo.store within 14 days of delivery with your order number and a photo, and we'll arrange a replacement or a full refund including all shipping — we cover return shipping too.

Yes, sale items follow the same 14-day return policy unless marked final sale on the product page.

Yes. With the order number or gift receipt, we can arrange an exchange or store credit within 14 days of the original delivery. We'll keep it discreet.

Yes. For IGI-certified pieces, the certificate is part of the item and must be included for the return to be accepted.

Every EOBO piece is covered by a one-year warranty from the date of purchase. If a defect in materials or workmanship appears within that year — a stone that loosens, a clasp that fails, a setting that gives way under normal wear — we'll repair it free of charge, and we'll cover shipping both ways.

Our warranty covers how your piece was made, not everything that can happen to it. It doesn't cover lost or stolen items, normal wear such as surface scratches or a bent ring band, discoloration caused by chemicals or improper storage, accidental damage, or any piece that has been altered or repaired outside of EOBO.

In most cases, yes. Send photos of the damage to support@eobo.store and our team will assess it and send you a repair quote for approval before any work begins. For out-of-warranty repairs, a service fee applies and shipping both ways is the customer's responsibility.

Email support@eobo.store with your order number, a brief description of the issue, and clear photos. We'll respond within one business day with next steps. Please don't ship anything to us before receiving return instructions.

Most repairs are completed within 2–4 weeks of receiving your piece, including return shipping. If your repair will take longer, we'll let you know upfront.

We'd advise against it. Work done by a third party voids your EOBO warranty, and outside jewelers may not have the right components for our settings. Send it home to us instead — we know your piece best.

If it happens within your first year under normal wear, that's a workmanship issue — we'll replace the stone and repair the setting free of charge, shipping included. Outside the warranty period, we'll assess the piece and send you a quote.

Three easy ways: measure a ring that already fits using our printable size guide; wrap a strip of paper around your finger and measure the length in millimeters; or visit any local jeweler for a quick sizing. We list U.S. sizes with international conversions on every ring page. If you're between sizes, we recommend sizing up.

Each product page lists the exact length, and some of our necklaces include an extender chain. You can wear them at multiple lengths — at the collarbone, mid-chest, or layered in between.

Wrap a soft tape measure snugly around your wrist just below the wrist bone, then add about half an inch (1.5 cm) for a comfortable fit — or a full inch if you prefer a looser drape.

No problem — size exchanges are available within 14 days of delivery. Email support@eobo.store with your order number and the size you need, and we'll send simple instructions. Return shipping for exchanges is the customer's responsibility, and engraved pieces can't be exchanged.

Not at the moment — instead, we offer size exchanges within 14 days, which gets a perfectly fitting ring on your finger faster than a resize would.

When in doubt: necklaces and earrings are size-free. For rings, a sneaky option is to borrow a ring they already wear and match it against our size guide. And remember — you can exchange within 14 days, so a close guess is good enough.

Treat it like the fine jewelry it is: last on, first off. Put your pieces on after lotion, perfume, and hairspray have dried, and take them off before workouts, swimming, and sleep. A quick wipe with a soft cloth after wear keeps oils from building up.

Fill a bowl with warm water and a few drops of mild dish soap, and let your piece soak for 10–15 minutes. Brush gently with a soft toothbrush — pay attention to the underside of stones. Rinse in clean water and pat dry with a lint-free cloth. No harsh chemicals, ever.

Separately, softly, and dry. Store each piece in its own pouch or compartment so diamonds can't scratch metal. Keep silver away from humidity. Your EOBO box is perfect for travel and everyday storage.

Before anything that involves water, sweat, impact, or chemicals: showering, swimming, workouts, cleaning, gardening, and sleep. Rings should come off from the band, not by pulling on the stone.

A gentle clean restores most of the shine. Because our silver is rhodium-finished, it resists tarnish far better than untreated silver. If a proper clean doesn't bring it back, email us a photo and we'll advise.

Every EOBO order arrives in our signature gift box — designed to be given, no extra wrapping required.

Yes. Add your message in the gift note field at checkout and we'll include it with the order. Prices are never printed on the packing slip included in the box.

Of course — just enter their address as the shipping address at checkout. Use the billing address for your own card details, add a gift note, and we'll handle the rest.

Yes — gift recipients can exchange or receive store credit within 14 days of delivery with the order number or gift receipt. We won't notify the giver.

We do. Digital gift cards arrive by email within minutes, never expire, and can be used on anything in the store.

That's what we're here for. Email support@eobo.store with the occasion, your budget, and anything you know about their style, and we'll send personal recommendations — usually within one business day.

Every EOBO piece is made to order — crafted for you after you place your order. Please allow 25–30 days from order to delivery, including production, quality control, and fully tracked express shipping. International delivery may vary slightly by destination. During launches and holiday peaks, please allow a few extra days.

U.S. shipping is free on orders over $100. For orders under $100, a $15 flat rate applies. International shipping rates are calculated at checkout based on destination.

The moment your order ships, we'll email you a tracking number. Allow up to 24 hours for the carrier to scan the package and activate tracking. If anything looks off along the way, contact support@eobo.store with your order number and we'll help.

Most orders don't require a signature. For high-value pieces we may ship with signature confirmation for your protection — if so, we'll let you know in your shipping confirmation email.

For U.S. orders, any applicable sales tax is calculated at checkout — no surprises at the door. For international orders, import duties and taxes may be charged by your local customs authority and are the recipient's responsibility. We're unable to estimate or reimburse these charges, as they vary by country.

If your order hasn't shipped yet, we can usually update the address — email support@eobo.store as soon as possible with your order number. Once a package is with the carrier, we're no longer able to redirect it, though the carrier may be able to assist directly.

First, check with household members, neighbors, and your building's mail area — packages are sometimes marked delivered a little early. If it hasn't turned up within 48 hours, contact us at support@eobo.store and we'll open an investigation with the carrier.

We recommend using a street address to ensure your jewelry travels with full tracking. If a P.O. box is your only option, contact us before ordering and we'll confirm whether we can accommodate it.

Once your order has shipped, you'll receive a confirmation email with your tracking number. Order tracking will be available here soon — in the meantime, please use the tracking link in your shipping confirmation email or contact us at support@eobo.store.